Member FAQs

Member FAQs

The Members Area is the new interface members of Autism Home Base use to get information/updates, sign up for events, get support, and update their membership information! It’s super fun and easy to use, so we hope that you won’t have much trouble navigating it.

This tutorial is meant to give you an overview of the Members Area and how to use key features of it. If you have any further questions or concerns, please file a support request.

What are programs?
Programs are series of recurring events/meetups. Programs are typically weekly or biweekly, but may be monthly, quarterly, semi-annually, or even annually. Programs are open to members and family participants.

Where can I find the current programs?
You can find all programs currently running in the program catalog, located here.

Do I have to pay for programs?
Because of annual membership fees, community fundraising, and program sponsors, members and family participants typically do not have to pay to attend programs. If there are any program fees, we will indicate so in the program/event details.

Do I have to register for programs?
Typically, members do not have to register for programs. However, you have RSVP in advance of meetups.

What kind of programs does AHB offer?
We are pleased to offer a variety of programming that appeals to a diverse set of skills, needs, and interests. We currently offer programs across eight different categories, including Arts & Culture, Music, Recreation & Fitness, etc.

How long do programs run for?
Programs tend to run in periods that range from 2-3 months. For each season, we come up with a new program catalog in order to reflect shifting outdoor temperatures, and to incorporate member/participant feedback to ensure we are creating the best possible experience for our families.

How long are events/meetups?
Typically, our events/meetups occur in 1-2 hour segments, although on occasion we may hold day-long or even multi-day events.

Do you offer any virtual events/meetups?
Yes! From April to July 2020, we offered only virtual events to help stop the spread of COVID-19. We are still currently offering a virtual option as part of many of our events/meetups.

Do I have to register in advance for events/meetups?
For many events/meetups, registration in advance is required. This is often due to attendance limits, in place due to capacity restrictions as part of social distancing measures. When signing up for an event, please register all family participants who plan on attending.

Where can I view event/meetup details and register?
You can view details for events/meetups and register for them on the Events Calendar.

What kind of COVID-19 safety protocols are in place at events/meetups?
We are working to ensure that our families, volunteers, and program leaders are safe while participating in events/meetups.

As part of this effort, we are adhering to provincial and local health guidelines. We now have sanitization stations at our hub and ask that face masks be worn while in the hub. We ask that members/participants stay 2 meters apart from those outside their bubble.

For all in-person events/meetups, advance registration is required, and for many of our events/meetups, there are RSVP limits. Prior to attending an event/meetup, we require that you fill out our COVID-19 Screening Form for all family participants.

Who in my family are considered members?
Under the new October 2020 by-laws, each family has one voting member. However, all family members are considered participants and are fully welcome to partake in programming and benefit from our services.

Family participants are entitled to speak at our Annual General Meeting and have their voice heard on all organizational matters, but only the voting member is able to vote on by-laws and for the Board of Directors.

What is the difference between voting members and family participants?
For all intents and purposes, the only difference between voting members and family participants is that voting members are able to vote on by-laws and for the Board of Directors.

How much is the annual membership fee? Where does the money go?
The annual membership fee is $100 per family. The money collected from membership fees goes towards covering some of the costs of our programs, helping to ensure there are no up-front costs for participating in programs and attending events/meetups.

When are the membership invoices sent out? When are they due?
Membership invoices are sent out in December every year for the following calendar year. Payments are due in full on January 1st.

What are my payment options?
Currently, we accept payment through cash, cheque, e-Transfer, or PayPal.

How do I cancel my membership?
To cancel your membership, please submit a support request.

Where can I find more info about the hub?
Please click here to be directed to the Hub web page. Here, you can find information about activities, location, and drop-in hours.

Do I have to register in advance for hub drop-in?
No, pre-registration is not required.  Drop in anytime from 10am to 4pm on Mondays, Tuesday, Thursday and Fridays.

What kind of COVID-19 safety measures are in effect at the hub?
We follow all recommendations set out by Durham Region’s Public Health Department. We still provide hand sanitizer and free disposable masks for members and/or participants who feel more comfortable wearing them. 

Where can I find information about governance and by-laws?
Please submit a support request to ask to view to our full by-laws.

Where can I find legal and financial information about AHB
Click here to see our Government of Canada information page, where legal and financial information about our charity is available.

Where can I review the membership terms?
Click here to see the membership terms you agreed to when signing up.

Where can I find your terms of use and privacy policy?
Click here to read our privacy policy. Click here to read our terms of use.

Where can I find help to navigate the Members Area?
Please read the Members Area Tutorial. If you have any further questions or issues, please submit a support request.

How do I create an account?
If you are already a member, please click here to request your account.

If you are not yet a member, please click here to register.

I forgot my password, how do I reset it?
If you have forgotten your password or simply want to change it, please click here to be emailed a password reset link.

Can my family have more than one Members Area account?
Yes! Please ensure that all of your family members are added to your membership along with their correct emails. They can request an account here.

Is my account secure?
As long as your email account is secure, your Members Area account will be. We use password encryption to ensure that it is never shared with anyone. Furthermore, we use temporary authorization tokens to ensure that your account cannot be compromised.

What are ways I can get more involved with AHB?
There are many ways you can get involved!

Give Feedback: We want to hear from you! We are open to ideas and suggestions any time. Furthermore, when we send out surveys in our biweekly updates, we ask that you fill them out so we can create the best experience possible for our members and families.

Run a Program: Have a great program idea? Have a few hours to spare weekly or biweekly? Want to gain valuable skills and experiences? Consider running a program! Please reach out to us if you are interested.

Volunteer: We are always looking for volunteers to help out with discrete tasks and participating in various activities. Please get in touch with us if you are interested in volunteering. Email

Donate: We recognize that members already pay an annual fee and that is a lot to ask for some of our families. If you can afford it, however, consider making additional contributions to Autism Home Base to help with program and operational costs.

Spread the Word: Share our social media posts. Let your friends and family know about Autism Home Base and the work we do. Encourage them to make a contribution. Know any adults on the spectrum and/or their families? Tell them to consider joining us!

I have a program idea. How should I tell you about it?
We would love to hear your idea! Please email


Where can I read the biweekly updates?
We send our biweekly member updates right to your inbox! You can also find them in the Updates section of the Members Area.

How do I join your mailing list?
By default, all members are automatically added to our mailing list when they sign up. If you change your membership email address, we will automatically update your email in our mailing list.

I don’t want to receive emails, how do I unsubscribe?
At the bottom of every email you receive from us, there will be a link to unsubscribe. Click this link and you will be removed from our mailing list.

Do you have social media?
Yes! You can find us on Facebook, Twitter, and Instagram. Our handler for all of these account is autismhomebase.

What other kind of updates/news do you issue?
We often release quarterly updates for our broader community of supporters that can be found here. You can find our press releases here. Check out our annual report by clicking here.

Can I change the way I prefer to be contacted?
Yes! Please update your contact preferences on the Members Area Dashboard. You can choose to be contacted by email, phone, or text message.

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132 Church Street
2nd Floor
Bowmanville, ON L1C 1T5

Landline: 905-419-7900
Admin: 289-278-3489

Autism Home Base is a proud member of


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132 Church Street
2nd Floor
Bowmanville, ON  L1C 1T5

Landline: (905) 419-7900
Admin: (289) 278-3489

Autism Home Base is a proud member of

A proud member of

132 Church Street

2nd Floor

Bowmanville, ON

L1C 1T5

(289) 278-3489

A Registered Canadian Charity

#81352 5797RR0001

Terms of Use   |   Privacy Policy

A proud member of

132 Church Street

2nd Floor

Bowmanville, ON

L1C 1T5

(289) 278-3489

A Registered Canadian Charity

#81352 5797RR0001

Terms of Use   |   Privacy Policy

A Registered Canadian Charity #81352 5797RR0001

© 2012-2023 Autism Home Base Durham Inc. • All rights reserved.