Member FAQs

Member FAQs

Please explore this overview of the Members Portal and how to use key features of it. If you have any further questions or concerns, please file a support request.

What are programs?
Programs are series of recurring events/meetups. Programs are typically weekly or biweekly, but may be monthly, quarterly, semi-annually, or even annually. Programs are open to members and family participants.

Where can I find the current programs?
You can find all programs currently running in the program catalog, located here.

Do I have to pay for programs?
Most programs and drop-in is included in your annual registration fee. Summer Palooza and some events are available for an additional fee. Refreshments at community outings are the responsibility of the participant.

Do I have to register for programs?
Yes. Please login to the member portal to ensure we can plan accordingly. Please register all family participants who plan on attending.

Pre-registration is not required for drop-in.  Drop in anytime from 10am to 4pm on Mondays, Tuesday, Thursday and Fridays.

Where can I view event/meetup details and register?
You can view details for events/meetups and register for them on the Events Calendar.

Who is included in my membership?
Your family membership entitles you to one vote at Annual and Special Member Meetings.

Everyone in your household can participate in activities under your membership. 

When are the membership invoices sent out? When are they due?
Membership invoices are emailed to the account administrator in your family in December for the following calendar year. Payment is due in full on January 1st.

What are my payment options?
Currently, we accept payment through cash, cheque, e-Transfer, or PayPal.

How do I cancel my membership?
To cancel your membership, please submit a support request.

Where can I find information about governance and by-laws?
Please submit a support request to ask to view to our full by-laws.

Where can I find legal and financial information about AHB
Click here to see our Government of Canada information page, where legal and financial information about our charity is available.

Where can I review the membership terms?
Click here to see the membership terms you agreed to when signing up.

Where can I find your terms of use and privacy policy?
Click here to read our privacy policy. Click here to read our terms of use.

Where can I find help to navigate the Members Area?
Please read the Members Area Tutorial. If you have any further questions or issues, please submit a support request.

How do I create an account?
If you are already a member, please click here to request your account.

If you are not yet a member, please click here to register.

I forgot my password, how do I reset it?
If you have forgotten your password or simply want to change it, please click here to be emailed a password reset link.

Can my family have more than one Members Area account login?
Yes! Please add all family participants to your membership by clicking UPDATE MY INFO under the My Information window on your account dashboard. They can request an account here.

Is my account secure?
As long as your email account is secure, your Members Area account will be. We use password encryption to ensure that it is never shared with anyone. Furthermore, we use temporary authorization tokens to ensure that your account cannot be compromised.

What are ways I can get more involved with AHB?
There are many ways you can get involved!

Give Feedback: We want to hear from you! We are open to ideas and suggestions any time. Furthermore, when we send out surveys in our biweekly updates, we ask that you fill them out so we can create the best experience possible for our members and families.

Run a Program: Have a great program idea? Have a few hours to spare weekly or biweekly? Want to gain valuable skills and experiences? Consider running a program! Please reach out to us if you are interested.

Volunteer: We are always looking for volunteers to help out with discrete tasks and participating in various activities. Please get in touch with us if you are interested in volunteering. Email [email protected].

Donate: We recognize that members already pay an annual fee and that is a lot to ask for some of our families. If you can afford it, however, consider making additional contributions to Autism Home Base to help with program and operational costs.

Spread the Word: Share our social media posts. Let your friends and family know about Autism Home Base and the work we do. Encourage them to make a contribution. Know any adults on the spectrum and/or their families? Tell them to consider joining us!

I have a program idea. How should I tell you about it?
We would love to hear your idea! Please email [email protected].

 

Where can I read the biweekly updates?
We send our biweekly member updates right to your inbox! You can also find them in the Updates section of the Members Area.

How do I join your mailing list?
By default, all members are automatically added to our mailing list when they sign up. If you change your membership email address, we will automatically update your email in our mailing list.

I don’t want to receive emails, how do I unsubscribe?
At the bottom of every email you receive from us, there will be a link to unsubscribe. Click this link and you will be removed from our mailing list.

Do you have social media?
Yes! You can find us on Facebook, Twitter, and Instagram. Our handler for all of these account is autismhomebase.

What other kind of updates/news do you issue?
We often release quarterly updates for our broader community of supporters that can be found here. You can find our press releases here. Check out our annual report by clicking here.

Can I change the way I prefer to be contacted?
Yes! Please update your contact preferences on the Members Area Dashboard. You can choose to be contacted by email, phone, or text message.

132 Church Street
2nd Floor
Bowmanville, ON L1C 1T5

Landline: 905-419-7900
Admin: 289-278-3489
[email protected]

Autism Home Base is a proud member of

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132 Church Street
2nd Floor
Bowmanville, ON  L1C 1T5

Landline: (905) 419-7900
Admin: (289) 278-3489
[email protected]

Autism Home Base is a proud member of

A proud member of

132 Church Street

2nd Floor

Bowmanville, ON

L1C 1T5

(289) 278-3489

[email protected]

A Registered Canadian Charity

#81352 5797RR0001

Terms of Use   |   Privacy Policy

A proud member of

132 Church Street

2nd Floor

Bowmanville, ON

L1C 1T5

(289) 278-3489

[email protected]

A Registered Canadian Charity

#81352 5797RR0001

Terms of Use   |   Privacy Policy

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A Registered Canadian Charity #81352 5797RR0001

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